REFUND & RETURN POLICY
Last updated: 2026
ALL SALES ARE FINAL — NO REFUNDS OR RETURNS
All products sold through this website are intended strictly for in-vitro laboratory research purposes. Due to the controlled, perishable nature of research compounds, we maintain a strict no-refund, no-return policy.
1. NO REFUNDS
We do not accept returns or issue refunds for any reason, including but not limited to: dissatisfaction with results, change of mind, accidental order, or inability to use the product. Research compounds are sensitive to storage and handling conditions, cannot be verified once shipped, and cannot be restocked for resale.
2. DAMAGED OR INCORRECT SHIPMENTS
If you receive a shipment that is visibly damaged in transit or contains an item materially different from what you ordered, you must contact us within 48 hours of delivery with photographic evidence. We will, at our sole discretion, replace the affected item or issue a store credit. No cash refunds will be issued under any circumstance.
3. UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect or insufficient address provided by the buyer, a re-shipment fee may apply. No refund will be issued.
4. LOST IN TRANSIT
If carrier tracking confirms delivery but you have not received the package, please file a claim directly with the carrier. We are not liable for packages confirmed as delivered.
5. REGULATORY SEIZURE
Customers are solely responsible for verifying that research compounds may be legally received in their jurisdiction. No refunds will be issued for orders seized, held, or destroyed by customs or regulatory authorities.
6. NO MEDICAL OR THERAPEUTIC CLAIMS
Returns will not be accepted on any basis related to human health outcomes or therapeutic use. Human or veterinary use of these products is explicitly prohibited by our Terms of Service. Any such claims void all return or replacement considerations.
7. CONTACT
For eligible damage or incorrect-item claims, contact us at the support email on this website within 48 hours of delivery. Claims submitted outside this window will not be considered.